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D2C pitch deck

The D2C pitch deck: prove every order makes money

Revenue growth is easy to buy in D2C. Investors want to know what is left from each order after the product, the delivery, the returns and the ads, and whether customers come back without being paid for again.

SaanjhUnit economics

Each ₹899 order now leaves ₹96 after product, delivery, returns and ads

₹899Order value−₹270Product cost−₹160Shipping and fees−₹73Returns and RTO−₹300Ads per order₹96Left per order
38%buy again within 90 days
2.1orders to earn back CAC
64%of orders prepaid
Per-order economics, last 90 days. Fictional brand for illustration.
A unit economics slide for a fictional home fragrance brand. It shows each cost an investor would ask about, in the order they would ask.

The numbers

The numbers D2C investors open first

Most D2C decks lead with revenue. Investors skip to the margin. Show these four and you have answered the questions that usually take the whole meeting.

Contribution margin per order

What is left from an order at three levels. Definitions vary between brands, so say which you use. A common one: CM1 after product cost, CM2 after shipping, payment fees and returns, CM3 after marketing[1].

CM1 = net revenue − product cost CM2 = CM1 − shipping − payment fees − returns CM3 = CM2 − marketing

On the slide: a waterfall from order value down to CM3, in rupees per order. Percentages hide how small the money is.

Repeat purchase rate

The share of customers who buy again within a set window, such as 90 days. It is the strongest signal that the brand, not the ad, is doing the selling.

Repeat rate = customers with 2+ orders ÷ customers in the cohort

On the slide: by monthly cohort, so investors can see whether newer customers come back as often as early ones.

CAC and payback in orders

What you spend to win a customer, and how many orders it takes for their margin to cover it. In D2C it is often clearer to count orders than months.

Payback (orders) = CAC ÷ CM2 per order

On the slide: blended and by channel. Paid social, marketplaces, influencers and organic search behave very differently.

Returns, RTO and prepaid share

Cash on delivery orders are returned far more often than prepaid ones in India. One 2026 industry estimate puts fashion and apparel returns at 25 to 40% of orders[2]. Returns cost you shipping both ways and often the product.

RTO rate = orders returned to origin ÷ orders shipped

On the slide: next to contribution margin, with the prepaid share. Improving prepaid share is a real lever investors like to see.

What happens to CM3 as customers come back

The same fictional brand. Profit per customer, added up over their orders. The first order loses ₹204 once the ad that won it is counted. Repeat orders earn ₹396 each because no new ad is needed, so the customer pays back on the second order.

−₹204After order 1₹192After order 2₹588After order 3₹984After order 4

Channels

Show where you sell and what each channel costs

35–40%commission some D2C founders report paying on quick commerce, against about 20% on large marketplaces[3]
25–40%estimated return rate for fashion and apparel orders in India[2]

A D2C brand in India rarely sells only on its own site. Marketplaces, quick commerce apps and offline retail each bring customers at a different cost, and investors want to see the mix.

Your own site gives you the customer data and the best margin, but you pay for every visit. Marketplaces bring demand you do not pay for up front, then take a commission and own the customer. Quick commerce can move volume fast; founders have reported paying commissions of 35 to 40% there[3]. Offline retail builds trust but ties up cash in stock and distributor margins.

Put a simple table on the slide: channel, share of revenue, margin after channel costs, and repeat rate. If one channel is more than half your revenue, say what you are doing about it.

Margins on these channels change often. Use your actual invoices, not published rate cards.

In the meeting

Questions D2C investors ask, and answers that work

What happens to your margin when ad costs go up 30%?
A strong answerCM3 per order drops from ₹96 to ₹6, still positive. Repeat customers are 41% of revenue and cost almost nothing to win again, so the blended margin stays healthy. Here is the sensitivity table.
How many customers come back, and when?
A strong answer38% of customers buy again within 90 days. Our March cohort is at 41%, up from 33% a year ago, since we launched refills.
Why will this brand still sell when the ads stop?
A strong answerOrganic search and repeat orders are 46% of revenue. Our refill pack has no paid acquisition at all, and 1 in 4 buyers comes from a friend's referral code.
Why not just sell on marketplaces?
A strong answerWe do, and they are 28% of revenue. Our own site earns ₹140 more per order and gives us the customer, which is why we push repeat buyers there with refill subscriptions.

Slide by slide

A 12-slide outline for a D2C startup

The order follows the structure most investors expect, from Sequoia's original business plan outline[4] to Y Combinator's seed deck advice[5]. The notes are what changes for D2C.

CoverBrand name, a product photo and one line on who it is for, such as "Home fragrance for small city apartments".
ProblemThe customer, the gap in what they can buy today, and the price or quality trade-off they are making.
SolutionYour product, the hero SKU, and why it is better. Real photos only.
Why nowWhat changed: a new ingredient, a supply shift, a buying habit or a channel that did not exist before.
MarketBottom-up: customers in your segment × orders per year × order value. Avoid quoting the whole beauty or food market.
ProductThe range, with the hero product first. Show the pack, because the pack is the brand on a shelf or a feed.
TractionRevenue by month with repeat revenue shaded separately. Repeat is the part investors value most.
Business modelA waterfall from order value to CM3, plus payback in orders.
CompetitionLarge brands, other D2C brands and unbranded options. Show price and margin, not only features.
Go to marketChannel mix with margin and repeat rate per channel, and the next channel you will add.
TeamFounders who know product, supply chain or brand building. Name the manufacturing partner if it is a strength.
The askAmount, months of runway, and the split between inventory, marketing and team.

Red flags

What makes D2C investors stop reading

Investors give a deck a few minutes. DocSend found average review time fell to under three minutes in 2022[6]. These are the slides that use those minutes badly.

Write your D2C investor story tonight

Astitva writes your investor story free from a short brief, in this order, then designs each slide in your own brand for 5 credits. A 12-slide deck is 60 credits.

Start free with 50 credits

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Questions founders ask

What should a D2C pitch deck include?

Twelve slides in investor order with a contribution margin waterfall (CM1 to CM3), repeat purchase rate by cohort, CAC payback in orders, returns and prepaid share, and revenue by channel.

What are CM1, CM2 and CM3 in D2C?

Layers of contribution margin per order. A common definition: CM1 after product cost, CM2 after shipping, payment fees and returns, and CM3 after marketing. Brands define them slightly differently, so state yours.

What repeat rate do D2C investors want?

It depends on the category. Consumables like food and personal care should show customers returning within weeks; fashion and gifting repeat more slowly. Show your rate by cohort and the trend.

Can Astitva make a D2C pitch deck?

Yes. Astitva writes the investor story free from a short brief and designs each slide in your brand for 5 credits, with 50 free credits on sign-up.

Next: how to brand a D2C startup · all pitch deck guides

Sources

  1. eChai Ventures: D2C contribution margins
  2. Shipmozo: ecommerce returns in India, 2026
  3. Inc42: quick commerce and brand commissions
  4. Sequoia business plan outline (reproduced)
  5. Y Combinator: intro to the YC seed deck
  6. TechCrunch on DocSend pitch deck research, 2022

Figures from these sources were current when this guide was written. Rules and benchmarks change, so check the latest version before you rely on one.