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Marketplace pitch deck

The marketplace pitch deck: prove both sides keep coming back

A marketplace is two businesses that only work together. Investors want to see that buyers find what they want, that sellers make enough to stay, and that the platform keeps a fair share without pushing either side off it.

KaarigarTraction

GMV grew 3.2× in a year while take rate held at 14%, so revenue kept pace

₹6.8₹0.95Q1Q2Q3Q4Q5Q6GMV, ₹ croreRevenue, ₹ crore
14%take rate
71%of listings booked in 30 days
46%of buyers book again in 6 months
Quarterly GMV and net revenue. Fictional company for illustration.
A traction slide for a fictional marketplace for home repair services. GMV and revenue sit on one chart so nobody confuses the two.

The numbers

Marketplace numbers investors read

Gross merchandise value is the headline of most marketplace decks, and the number investors trust least on its own. These four make it believable.

GMV and net revenue

Gross merchandise value is the total value of transactions on the platform. It is not your revenue; revenue is what you keep[1].

Net revenue = GMV × take rate

On the slide: side by side every month or quarter, with the gap explained.

Take rate

The share of GMV the marketplace keeps, from commissions, fees and ads[2]. A take rate that is too high pushes sellers to deal off the platform.

Take rate = net revenue ÷ GMV

On the slide: by category, and what sellers get for it: payments, demand, insurance, tools.

Liquidity

How easily a listing finds a buyer, or a buyer finds what they searched for. It is the clearest sign a marketplace is working in a city or category.

Liquidity = listings that sell within N days ÷ listings

On the slide: by city or category, with the time to first sale or booking.

Repeat on both sides

Buyers who come back without being paid for again, and sellers who stay and grow. A marketplace with one side churning needs constant spending to stand still.

Buyer repeat = buyers with 2+ orders ÷ buyers in the cohort

On the slide: buyer and seller cohorts on the same slide.

Where buyers drop off before booking

The same fictional marketplace, last 30 days. Each step is a place to improve liquidity: more supply, better matching or faster replies.

42,000Searched for a service29,000Saw a pro available this week12,600Sent a request6,300Booked and paid

Leakage

Show why both sides stay on the platform

GMV ≠ revenuerevenue is GMV multiplied by your take rate[1]
Too higha take rate set too high pushes supply off the platform

The biggest risk to a marketplace is that buyers and sellers meet once on your platform and then deal directly. Investors will ask what stops them.

Good answers give both sides something they lose by leaving: payments and protection such as escrow, guarantees or insurance; tools such as scheduling, invoicing or inventory for sellers; reputation through reviews that only count on the platform; and new demand sellers cannot get alone.

Show the repeat rate of buyer-seller pairs. If the same buyer keeps booking the same seller through you, the platform is adding value. If repeat pairs vanish, they may be leaving together.

In the meeting

Questions marketplace investors ask, and answers that work

What stops buyers and pros dealing directly after the first job?
A strong answerPayment protection and our 30-day work guarantee only apply on the platform, and pros get scheduling and invoicing tools free. 58% of repeat jobs between the same buyer and pro still come through us.
Which side did you build first, and how?
A strong answerSupply first, city by city. We signed 300 verified pros in one city before marketing to buyers, so most searches showed someone available this week.
Is your take rate safe as you grow?
A strong answerWe charge 14%, below what local agents take, and pros earn more per month on the platform than off it. Our top 20% of pros have the lowest churn.
How do you grow into a new city?
A strong answerWe reached 70% liquidity in our second city in five months, against nine in the first, because we reused the supply playbook. The slide shows both curves.

Slide by slide

A 12-slide outline for a marketplace startup

The order follows the structure most investors expect, from Sequoia's original business plan outline[3] to Y Combinator's seed deck advice[4]. The notes are what changes for marketplace.

CoverName and one line on both sides, such as "Verified home repair pros, booked in an hour".
ProblemThe problem for buyers and for sellers, each in one line with a real example.
SolutionHow the marketplace matches them. Show the buyer and seller screens.
Why nowWhy now: phones in every pocket, digital payments, or a shift in how this service is bought.
MarketBottom-up: transactions per year in your category and cities × average order value × take rate.
ProductProduct: search, matching, payments and the seller tools that keep supply loyal.
TractionGMV and net revenue on one chart, plus liquidity and repeat on both sides.
Business modelTake rate by category and contribution margin per transaction.
CompetitionOffline agents, classifieds and other platforms. Show why both sides prefer you.
Go to marketCity or category launch playbook, with how long each new market took to reach liquidity.
TeamFounders who know the supply side and the buyer. Operations depth matters here.
The askAmount, runway and the cities or categories it opens.

Red flags

What makes marketplace investors stop reading

Investors give a deck a few minutes. DocSend found average review time fell to under three minutes in 2022[5]. These are the slides that use those minutes badly.

Write your marketplace investor story tonight

Astitva writes your investor story free from a short brief, in this order, then designs each slide in your own brand for 5 credits. A 12-slide deck is 60 credits.

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Questions founders ask

What should a marketplace pitch deck include?

Twelve slides in investor order with GMV and net revenue shown together, take rate by category, liquidity by city or category, repeat on both sides, contribution per transaction and an answer to why users stay on the platform.

What is the difference between GMV and revenue?

GMV is the total value of transactions on the marketplace. Revenue is what the marketplace keeps, which is GMV multiplied by the take rate.

What is marketplace liquidity?

How easily transactions happen: the share of listings that sell, or searches that end in a purchase, within a set time. It is usually measured by city or category.

Can Astitva make a marketplace pitch deck?

Yes. Astitva writes the investor story free from a short brief and designs each slide in your brand for 5 credits. New accounts get 50 free credits.

Next: how to brand a marketplace startup · all pitch deck guides

Sources

  1. Visible: Version One marketplace metrics template
  2. Stripe: 14 key marketplace metrics
  3. Sequoia business plan outline (reproduced)
  4. Y Combinator: intro to the YC seed deck
  5. TechCrunch on DocSend pitch deck research, 2022

Figures from these sources were current when this guide was written. Rules and benchmarks change, so check the latest version before you rely on one.