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Brand voice · Marketplace

How a marketplace startup should sound

Three voice traits, real before and after rewrites, and a word list, all shown for Haat, our sample marketplace brand. Use it to write your own one-page voice guide.

Define my voice freeSee the rewrites
LISTING
Buy now at the best price!
Teak bench by Ramesh, Saharanpur. Ships in 5 days.
Same message. Different brand.

Three traits, three rules

A trait without a rule is just an adjective. Each trait below comes with the rule writers follow.

Lively

Fair and neutral to both sides.

Fair

Name the maker whenever you can.

Trusted

Plain rules, said up front.

FormalCasual
SeriousPlayful
TechnicalPlain

Where Haat sits on three common voice scales.

Before and after

The fastest way to teach a voice is to rewrite real lines. Here are three moments every marketplace startup writes.

Listing
BEFOREBuy now at the best price!
HAAT VOICETeak bench by Ramesh, Saharanpur. Ships in 5 days.
Seller email
BEFOREYour payout has been initiated.
HAAT VOICE₹18,400 is on its way to you. It lands Thursday.
Dispute
BEFOREYour complaint has been registered.
HAAT VOICEWe have paused this payout while we check. You will hear from us in 48 hours.

The word list

Words we use

makerships infairpayout

Words we avoid

cheapestdeal of the daylimited offer!!
Why

Big marketplaces own their colours hard. Matching one makes you look like a clone. The way you write is the cheapest way to sound different.

Questions

What tone of voice suits a marketplace brand?

For our sample brand Haat: lively, fair, trusted. Pick three traits that are true for you, each with a one-line rule.

How do I write a brand voice guide?

Choose three traits, write a rule for each, show before and after rewrites, and list words to use and avoid. One page is enough to start.

Where should brand voice show up first?

Your homepage headline, product messages like errors and confirmations, and your pitch deck titles.

Does Astitva define brand voice?

Yes. Astitva writes your tone of voice as part of your brand strategy and records it in your brand book. New accounts get 50 free credits.

Get your voice written down

Astitva writes your tone of voice as part of your brand strategy, then uses it in your brand book and pitch deck.

Start free with 50 credits